nagad9 Terms and Conditions
Before using this platform, please read all of nagad9's rules, terms, and policies carefully — full information about your rights and responsibilities is provided here.
By creating an account on the nagad9 platform or using the service in any way, you agree to all the terms and conditions described below. If these terms are changed, you will be notified via your registered email or a notice on the platform.
Definitions and Applicability
The meanings of key terms used in these terms and conditions are clarified below.
1.1 — Definitions
- "Platform" — The nagad9.cam website and all associated digital services.
- "User" or "Member" — Anyone who has registered on nagad9 or is using the service.
- "Account" — A user's personal registered profile and associated wallet.
- "Bonus" — Any additional credits, free spins, or promotional offers provided by nagad9.
- "Wagering Requirement" — The amount of betting required to make a bonus withdrawable.
- "Taka" / "৳" — Bangladeshi Taka (BDT).
1.2 — Scope of Applicability
These terms and conditions apply to all of nagad9's services, games, promotions, and payment activities. Additional terms may apply to specific promotions, which will be published on the relevant promotion page. In case of conflict, these main terms and conditions take precedence.
Eligibility and Account Registration
To open an account on nagad9, certain basic eligibility requirements must be met.
2.1 — Age Requirement
The minimum age to participate on the nagad9 platform is 21 years. This platform is operated for those aged 21 and above only. Minors are not permitted to create an account or play any games. If a minor registers using false information, that account will be closed immediately and deposited funds may be forfeited.
For ages 21+ Identity verification required2.2 — One Person One Account
Each person may operate only one account. If the same person creates multiple accounts, all accounts will be suspended or closed and all bonuses will be considered void. This is an essential part of nagad9's fair play policy.
2.3 — Accuracy of Information
All information provided at registration — name, date of birth, mobile number, email — must be true and accurate. A government-issued ID (National ID card / passport) may be requested for identity verification during the withdrawal process. nagad9 reserves the right to suspend an account if false or incomplete information is provided.
2.4 — Account Security
It is your responsibility to keep your account password and login details completely confidential. Allowing a third party to use your account or transferring your account is strictly prohibited. If you suspect unauthorized access, notify our support team immediately.
Deposit and Withdrawal Policy
All financial transactions on nagad9 are processed through bKash, Nagad, Rocket, and Upay.
3.1 — Minimum Limits
- Minimum deposit amount: ৳500 (per method)
- Minimum withdrawal amount: ৳500
- Supported methods: bKash, Nagad, Rocket, Upay
- Withdrawals are generally completed within 10 to 45 minutes
3.2 — Deposit Terms
The mobile banking number used for a deposit must match the number registered on your account. Deposits from third-party numbers or accounts are not accepted. nagad9 does not charge any additional fees on deposits, though the payment provider's own fees may apply.
3.3 — Withdrawal Terms
The account's KYC (identity verification) must be completed before a withdrawal request can be processed. Applicable wagering requirements must be met for withdrawals involving bonus-related funds. Unusual or suspicious withdrawal requests may take additional time for verification.
3.4 — Transaction Cancellation
A withdrawal that has begun processing may not be possible to cancel. nagad9 reserves the right to suspend or cancel any transaction if fraud or irregular activity is suspected. In such cases, the user will be informed and additional information may be requested.
Bonus and Promotion Terms
All bonus offers from nagad9 are provided subject to specific conditions.
4.1 — Welcome Bonus
A 200% bonus on the first deposit at nagad9 is available up to a maximum of ৳15,000. For example: depositing ৳1,000 gives a ৳2,000 bonus, total balance ৳3,000; or depositing ৳16,000 gives a maximum ৳15,000 bonus, total balance ৳31,000.
200% match bonus Maximum ৳15,000 Wagering 25x4.2 — Wagering Requirement
The wagering requirement for the welcome bonus is 25x. This means the total bonus amount must be wagered 25 times before it becomes withdrawable. Different games may count toward the wagering requirement at different rates — this will be detailed on the promotion page.
4.3 — General Bonus Rules
- An account may receive the welcome bonus only once.
- A bonus may only be used for the purpose for which it was given.
- Bonuses cannot be withdrawn or transferred to another account.
- nagad9 reserves the right to change, suspend, or discontinue any bonus offer.
- If an account is closed, any unused bonuses will be voided.
4.4 — VIP and Loyalty Program
nagad9's VIP program has three tiers: Bronze, Silver, and Gold. The Bronze tier offers a maximum weekly cashback of 0.3%, Silver a maximum of 0.5%, and Gold a maximum of 0.8% weekly cashback. Advancement to a higher tier depends on your continued play.
Gaming Rules
All games on nagad9 are conducted fairly and transparently.
5.1 — Fair Play Policy
nagad9 is committed to ensuring a fair and transparent gaming environment. All games are secured through SSL encryption technology. Any form of fraud, manipulation, or use of software to gain an unfair advantage is strictly prohibited.
5.2 — Technical Errors
Results or prizes displayed incorrectly due to a technical error in any game or transaction will not be considered valid. In such cases, nagad9 reserves the right to determine the correct result and adjust the balance accordingly. The user will be informed of the matter.
5.3 — Prohibited Activities
- Playing games using bots, automated software, or artificial assistance.
- Exploiting loopholes in games or the bonus system.
- Attempting to win unfairly by colluding with other users.
- Using the platform for money laundering or illegal financial activities.
- Operating multiple accounts within the same household or from the same device.
Violating these prohibitions may result in permanent account closure and forfeiture of all deposited and won funds.
Responsible Gaming
nagad9 places the highest importance on responsible gaming.
6.1 — Self-Control Features
Users can set their own daily, weekly, or monthly deposit limits. A temporary break or self-exclusion request can be made if needed. For more details, visit our Responsible Gaming page.
6.2 — Minor Protection
nagad9 is firmly committed to protecting minors from gaming. Parents are requested to keep parental controls active on their devices and to keep account information away from children.
Intellectual Property
All content on the nagad9 platform is protected.
7.1 — Ownership
All content on the nagad9 platform — logos, designs, text, graphics, software, and databases — is the exclusive property of nagad9 or third-party licensed content. Reproduction, distribution, or commercial use of this content without prior permission is strictly prohibited.
7.2 — User Content
If you submit any comments, reviews, or other content on the nagad9 platform, nagad9 is considered to have been granted a non-exclusive license to use, modify, and publish that content.
Limitation of Liability
The scope of nagad9's legal liability is described below.
8.1 — Service Interruption
The platform's service may be temporarily interrupted due to maintenance, technical issues, internet outages, or other incidental reasons. nagad9 will not be held liable for any potential loss suffered by users in such circumstances.
8.2 — Third-Party Activities
nagad9 is not directly liable for service or technical issues from Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, or any other game provider. In such cases, nagad9 will contact the relevant provider to resolve the issue and keep the user informed.
8.3 — Liability for Personal Decisions
The user is solely responsible for any financial losses arising from gaming or betting. nagad9 does not guarantee any winnings and is not liable for a user's personal financial losses.
Terms Changes and Account Closure
nagad9 reserves the right to update its policies.
9.1 — Process for Changing Terms
nagad9 reserves the right to change or amend these terms and conditions at any time. Users will be notified of significant changes via their registered email or a notice on the platform. Continuing to use the platform after changes have been made will be considered acceptance of the new terms and conditions.
9.2 — Closing an Account
Users may request to close their account at any time. In this case, any funds in the balance (subject to applicable conditions being met) will be returned. nagad9 also reserves the right to suspend or permanently close any account in the event of a policy violation.
9.3 — Contact and Complaints
If you have any questions or complaints about these terms and conditions or any nagad9 service, please contact us via 24/7 live chat or email. Our support team is always ready to assist you in Bengali.
Email: [email protected]
Privacy and Related Policies
These terms and conditions work in conjunction with nagad9's other policies.
10.1 — Privacy Policy
Our Privacy Policy describes in detail how your personal information is collected, stored, and used. These terms and conditions must be read together with the Privacy Policy.
10.2 — Responsible Gaming Policy
nagad9's Responsible Gaming policy is an integral part of these terms and conditions. Users are encouraged to use all available tools for managing gaming responsibly.
10.3 — General Legal Matters
If a dispute arises over any matter in these terms and conditions, both parties will first attempt to resolve it amicably. Although these terms and conditions are written in Bengali, if differences arise in translation into other languages, the original Bengali version will take precedence.
For ages 21 and above only. Play responsibly.